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Privacy policy page

Who are you providing your data to? Who is responsible for processing your personal data?

- REALE SEGUROS GENERALES, S.A. (hereinafter, REALE Seguros), with Company Tax Code A78520293, and registered offices at Calle Príncipe de Vergara, 125, 28002, Madrid, Spain. - and, REALE VIDA Y PENSIONES, S.A. DE SEGUROS (hereinafter, REALE Vida), with Company Tax Code A85877066 and registered offices at Calle Príncipe de Vergara, 125, 28002, Madrid, Spain. REALE SEGUROS GENERALES, S.A. and REALE VIDA Y PENSIONES, S.A. (hereinafter, both are referred to as REALE), are insurance companies that sell Non-Life and Life products, respectively. In order to comply with the data protection regulations, REALE has appointed a Data Protection Officer and has established the following communication channel: dpo@reale.es.

How do we gather your personal data?

The data processed by REALE are provided by you through the different forms that you complete when navigating our website, depending on whether they belong to REALE Seguros or REALE Vida, as well as when using the quotation and simulations services for the different products offered on our website. In addition, we process data that can be obtained from public records or other legally permitted sources.

You are responsible for ensuring that the data provided is true, exact, complete and current, and will be liable for any direct or indirect damage or loss that may occur as a result of a breach of this obligation. In the event that the data provided belongs to a third party, you guarantee that you have informed the third party about the aspects contained in this document and have obtained their authorisation to provide their data to REALE for the purposes indicated.

Why do we process your personal data and on what legal basis?

Your personal data is processed for the following purposes:
a) To respond to queries, requests, complaints and applications made, based on your consent.
b) To develop and manage insurance applications, tariffs, quotations or the contracting of products that you request from us. This processing is necessary to execute the pre-contractual and contractual relations that you enter with REALE.
c) To send you advertising or promotional information about products and/or services that may be of interest to you through any means of communication, including electronic means, based on your consent.
d) For profiling purposes through marketing studies and statistical and segmentation techniques and procedures that allow us to apply improvements and select special products and service offers that match your characteristics and needs. When you give us your consent, REALE may collect information from companies that offer data enrichment services and websites where information is published about you (e.g. social networks such as Facebook, collaboration platforms, blogs, forums, location data, cookies).
e) To process the personal data once the contractual relationship with REALE has expired, with a dual purpose: (i) to evaluate and, if applicable, offer a discount on a new request for a product or service, and (ii) to send you promotional information from REALE, based on your consent.
f) You will find information regarding the use of Cookies on our website in our Cookies Policy: Cookies Policy

What kind of personal data do we process?

REALE processes the data that you have provided us with through the appropriate forms that we use to formalise our contact with you. These include (but are not limited to) your name, surname(s), ID No., address or email.

Who do we disclose your personal data to?

The personal data processed by REALE will not be transferred to any third party since this is not necessary to achieve the purpose pursued; exceptions will be due to legal obligation, for example, on request from judges and courts or a competent public administration.

How long will we keep your data?

Your personal data will be kept for the duration of the relationship established with REALE as well as for the time required to meet legal deadlines.

What are your rights?

The data protection regulations grant you a series of rights related to your personal data that you may exercise during its processing. These rights are listed below:
- Right of access: To learn what type of data we are processing and the nature of the processing being carried out.
- Right of rectification: To request the modification of your data if they are inaccurate or outdated.
- Right of data portability: To obtain a copy in an interoperable format of the data that is being processed, in order to facilitate it to another data controller.
- Right to limit processing: You may limit the processing of your data, provided that the request is permitted according to applicable regulations.
- Right of cancellation: To request deletion of your data when processing is no longer necessary.
- Right of opposition: To request the cessation of commercial communications in the terms indicated above.
- Right of opposition: To request the cessation of commercial communications in the terms indicated above.
These rights can be exercised by writing to the registered office named at the beginning of this clause or via email to protecciondedatos@reale.es. Such requests should always include a copy of your ID so as to confirm your identity as the owner of the data involved in your request.

Cookies policy page

What are cookies?

In order to guarantee your privacy, we are hereby informing you that cookies are used on http://www.reale.es/ to facilitate your use and navigation through the website and guarantee access to certain functionalities. In addition, these cookies help us to improve the quality of the website in accordance with the users' browsing habits and styles.
A cookie is a file that is downloaded to your device (whether it is a computer, smartphone or tablet) when you access a website. It allows the website owner to store or retrieve certain information on a series of variables, for example: the number of times a visitor has visited the website or a registered user's identity. They also guarantee the user's session remains open while navigating the website and allow operations to be carried out in a secure and stable way.
REALE SEGUROS GENERALES, S.A. (hereinafter, REALE) would like to offer you some essential information regarding the type of cookies used on our website, so that you can make fully informed decisions on the use of cookies and the protection of your privacy.
For more information visit our Privacy Policy.

Type of cookies

Below you will find information on the type of cookies used on http://www.reale.es/ and their purpose:
- Session Cookies: These cookies are temporary and are stored in the browser cookie file until the user leaves the website. Information obtained through these cookies is used to analyse traffic patterns on the website. This helps us to provide a better experience, improve the content and make it more user friendly.
- Personalisation Cookies: These cookies allow the user to access the services and/or functionalities available on the web portal, with some general characteristics that are predefined according to a series of criteria on the user's terminal, such as language or the type of browser used to access the service.
- Analytical Cookies: These cookies are designed and used to monitor and analyse user behaviour. This type of cookies allow the website owner to measure the activity on the website by means of aggregated or statistical information. Google Analytics cookies are used on http://www.reale.es/ for this purpose. Their duration depends on the information they offer REALE.

Who uses the cookies?

The information collected through cookies on a website may be used both by the owner of the website and by a third party providing a service to the owner. The information from the cookies used on http://www.reale.es/ is, therefore, processed by REALE and third parties, such as Google to analyse the users' behaviour when using its services.

Managing cookies

Taking into account the information provided in this Cookies Policy, below you will find information on how to manage the cookies used on http://www.reale.es/ through the different options offered by the most common browsers (Explorer, Firefox and Chrome).
Note: if you prevent all the cookies on the website from installing, some of its features and content may be affected.

How to view cookies

All browsers offer their users the chance to search and view the cookies that a website installs, obtain information on their duration and see whether it is possible to remove them, as indicated in the following section. The links below contain information on this topic relating to the most popular browsers:
- Google Chrome.
- Mozilla Firefox.
- Internet Explorer.

How to disable or delete cookies

Cookies can be restricted, blocked or deleted by editing the browser settings on your device, whether it is a computer, smartphone or tablet. In general, browsers offer the following settings options regarding the installation of cookies:

- The browser rejects all cookies and, therefore, no cookies are installed on any web page on the device.
- The browser notifies you before a cookie is installed, so that you can decide whether or not to accept the installation of the cookie.
- The browser only rejects third-party cookies from the websites that you visit but not those used by the website you are browsing.
- The option of browsing in private mode allows cookies to be installed on the device but they are automatically deleted when the browsing session ends:

-Google Chrome.
-Mozilla Firefox.
-Internet Explorer.